The wall storage bins factory should do a good job in market investigation, subdivide the needs of each market, and select the direction of greater interests to meet the personalized customer needs.

  First of all, establish the service concept of "being customer-centric and thinking of customers wholeheartedly".

  Secondly, the wall storage bins factory should establish a service management organization and improve various guarantee systems, including: setting up a key customer department and setting up a special person to be responsible for the key customer service quality management; Establish the management process of major customer complaints, implement the customer first inquiry responsibility system, and ensure that customer complaints are handled quickly; Establish the "internal customer commitment" system to promote the smoothness of internal business processes; Strengthen customer visits to ensure close contact and friendly relationship between customer business executives and customer managers; The wall storage bins factory improves the service level of key customers and comprehensively ensures the superior service of key customers.